Tips on seeking AdWords technical help

From time to time our technical support team receives reports of issues with the AdWords system. While they work hard to try to resolve these technical issues as quickly as possible, they're sometimes slowed down because they haven't received enough information to diagnose the problem immediately. Today, Stephen H. from the technical support team offers some advice on the most important information to include when reporting a technical problem:

1. The complete address of the web page where the issue occurred.

2. What you were doing when the problem occurred. We like as much detail as possible, so you might make a list of the steps you took. For example, 'First, I logged into my AdWords account. Second, I clicked on the link for Campaign #2. Third, I got an error message.'

3. The complete text of any error messages. It is very helpful for us to know the exact error message you saw.

4. Information about your computer's operating system. Knowing whether you use Windows PC or a Mac can help us better identify the problem.

5. Information about your web browser. Is it Firefox, Internet Explorer, or another browser? What version? In most browsers, you can usually find the version number by selecting 'About' under the Help menu.

Including the above information in your technical help request will help the support team identify and resolve your issue more quickly. So, if you find yourself scratching your head over a technical problem, heed Stephen's expert advice so that he and the rest of his team can provide you with a thorough and quick fix.

Posted by Feng, Inside AdWords crew