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Wednesday, 24 October 2007

A common misconception revisited

Posted on 16:28 by Unknown
Today, we'd like to revisit a common misconception, about which we receive quite a few questions. In the first part of the post, we will very briefly cover the most important facts and in the second we'll take a more detailed look at four related questions.

The common misconception: Many advertisers believe that if they have no competitors for a keyword, their minimum cost-per-click (CPC) will automatically be lowered by the AdWords system to $0.01, the lowest possible CPC.

How it actually works: The minimum CPC for a keyword is not related to the number of competitors one has that keyword. Instead, minimum CPC is dependent on the Quality Score of the keyword, as it's used in the advertiser's account. This functionality was introduced in August 2005, when keyword bidding evolved to a quality-based model.

Are there really no competitors?
If you look for your ad and see no competitors, this does not necessarily mean that there are no others advertising on that keyword. For example, many advertisers choose to show their ads only during particular times of the day, so you will not necessarily see them when your ad appears. Or, while you might be targeting the entire United States, competing advertisers may be regionally targeting and not including the area in which you are located -- in which case you'll not see their ads.

Why doesn't Google show ads for every keyword?
We are often asked if we wouldn't prefer to make additional revenue, rather than allowing keywords for which no ads appear. In point of fact, Google would prefer to show no ads for a user's search query, rather than to show ads which provide a poor quality experience for users who click on them -- and which might damage long-term user trust in the the quality of information delivered by AdWords ads.

How do I lower my minimum CPC?
To achieve the lowest possible minimum CPC, make sure your keywords, ads, and landing pages provide an excellent user experience for those who search for those keywords, click on your ads, and visit your site. There is a great deal of useful information to help you reach this goal in the Ads Quality and Performance section of the AdWords Help Center -- so much so that we've heard advertisers say it takes a fair amount of time to read and absorb it. However, for those who truly wish to improve their Quality Score, improve the experience of potential customers who click on their ads and visit their sites -- and lower their Minimum CPCs -- this is likely to be time well spent.

Should I search for my ad on Google.com to see who my competitors are?
If you are an advertiser who searches for your own ad to judge the competitive landscape, we recommend using the Ad Preview Tool, rather than searching for your ad on Google.com. Using this tool, you'll see your ad (and the ads of your competitors which are showing in the moment you check) as they actually appear on Google.com -- but you won't accrue an impression. Please take a look at this very straightforward tool here, and try a sample search. You may even want to bookmark the page.

Posted by Blake, Inside AdWords crew
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Posted in Ads quality, Tips | No comments

Monday, 22 October 2007

New Keyword Analysis page: diagnose your keyword's Quality Score

Posted on 16:51 by Unknown
Many advertisers have asked us to provide more information about the Quality Score for their keywords. So we've answered by recently launching a feature that does just that: the Keyword Analysis page.

The new Keyword Analysis page gives you a detailed breakdown of your keyword's Quality Score and how it might impact your ad's visibility. Specifically, you'll learn how keyword quality and landing page quality are performing and receive recommendations for improvement.

For example, let's say a keyword has a poor Quality Score because your landing page doesn't relate to your keyword. On the Keyword Analysis page, we'll alert you that your landing page quality is low and provide tips on how to improve it. You'll also see your Quality Score rating, your minimum bid, and whether your keyword is showing ads.

To launch Keyword Analysis page, click the magnifying glass icon beside any keyword in your account; then click one of the 'Details and recommendations' links.

(Click the screenshot for a full-size image)

And here's an example of the Details and recommendations page:

(Click the screenshot for a full-size image)

We'd appreciate your feedback on the Keyword Analysis page. If you'd like to share how the tool is working for you, just click the 'Send feedback' link on the Keyword Analysis page.

Posted by Trevor, Inside AdWords crew
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Posted in Ads quality, Tools | No comments

Thursday, 18 October 2007

Upcoming Website Optimizer online seminars

Posted on 11:19 by Unknown
There's been a lot of buzz around Website Optimizer lately -- last month, we announced some new features and we also outlined some tips and a new testing strategy. Now, to answer even more questions you might have, we're inviting you to join Website Optimizer's Product Manager, Tom Leung, for two online seminars. Registration is free, and open to everyone.

The first online seminar, Introduction to Website Optimizer, will be geared towards those who are unfamiliar with website content testing and optimization. Tom will discuss the importance and benefits of optimizing your website design and content, and he'll provide a detailed introduction to Website Optimizer and review the product's latest features.

The second online seminar, Website Optimizer: Creating & Launching Experiments, builds on the first and is designed for those who have previous experience with Website Optimizer or other site testing tools. Tom will deliver a step-by-step demonstration of how to successfully launch multivariate and A/B Split experiments, and he'll also answer your questions.

Google's Website Optimizer experts will be available during both online seminars to chat individually with attendees, and to answer questions in real time. We also encourage you to submit ahead of time any questions you'd like Tom to discuss.

Online seminar schedule and registration information:

Introduction to Website Optimizer (New or inexperienced users)
Tuesday, October 30th, 2007 10:00 - 11:00am PDT
Register to attend.

Website Optimizer: Creating & Launching Experiments (Intermediate and advanced users)
Thursday, November 1st, 2007 10:00 - 11:00am PDT
Register to attend.

Once you've registered, you'll receive an email from WebEx with participation details. We look forward to seeing you there!

Posted by Heather, Inside AdWords crew
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Wednesday, 17 October 2007

AdWords system maintenance on October 20th

Posted on 14:00 by Unknown
The routine AdWords system maintenance originally scheduled for October 13th, has been rescheduled to occur this coming Saturday, October 20th. The AdWords system will be unavailable from approximately 10 a.m. to 2 p.m. PDT on that day. While you won't be able to sign in to your accounts during this time, your campaigns will continue to run as usual.

AdWords system maintenance typically occurs on the second Saturday of each month during the times mentioned above -- with an occasional exception as noted here. We'll continue to update you via the blog as we always have, but you may want to take note of our intended dates and times to help you plan for any scheduled downtimes further down the road.

Update: Fixed typo

Posted by Blake, Inside AdWords crew
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Posted in System updates | No comments

Tuesday, 16 October 2007

Meet the AdWords Tech B2B team in NYC

Posted on 15:21 by Unknown
If you're a Business to Business (B2B) advertiser, one of your biggest marketing challenges may be finding the right leads and filtering out consumer traffic. The AdWords Tech B2B team knows this isn't always easy, and they're happy to help. The team will be at the Interop conference, in New York City, on October 24th and 25th -- to share how Google advertising can help your technology B2B company generate more qualified leads.

If you're interested in chatting about B2B advertising with someone from AdWords Tech B2B, please let us know via this short form. Whether or not you choose to meet with someone from the team in person, you'll still receive a code for a free expo hall pass, or 20% off of the regularly priced conference pass when you fill out the form. (Please note that the code cannot be retroactively applied.)

The team looks forward to meeting you in NYC.

Posted by Blake, Inside AdWords crew
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Posted in Learning resources | No comments

Monday, 15 October 2007

Vegging out with Google AdWords

Posted on 08:49 by Unknown
Today is Blog Action Day, and we’re excited to rally with hundreds of bloggers around the world to write about one topic: the environment. Since this issue is close to our hearts, we were very pleased to learn that some online advertisers were using AdWords to educate others about innovative ways to help green the planet.

Nate Petre, the CEO of Veggie Wheels, used AdWords to spread the word about the alternative energy movement. He ran ads alongside search results for his company on Google.com as well as on the Google content network, so that people looking to convert their diesel-run cars to run on vegetable oil could get connected to Veggie Wheels.


On his site, Nate explains why vegetable oil is the perfect ingredient to reduce climate change:

  • Sulfur, which causes acid rain, is eliminated
  • Co2 emissions, a major contributor to global warming, are nearly eliminated because vegetable oil is a renewable fuel
  • Emissions of others pollutants like HydroCarbons and Carbon-monoxide are reduced by about 30% - 50%
  • Black soot (particulate) is significantly reduced by 50-70%

Thanks to people like Nate for using Google in creative ways to connect others to eco-friendly solutions.

Posted by Christina, Inside AdWords crew
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Posted in Fun, Tips | No comments

Friday, 12 October 2007

AdWords Optimization Tips: Brainstorming new keyword ideas

Posted on 14:47 by Unknown
Welcome back to our series on AdWords Optimization Tips. We recently received an email from an Inside AdWords reader, asking how to keep up with the latest trends in her ever-evolving industry of cosmetic dentistry. She wanted to make sure that her keywords were capturing all of the new, different ways potential customers are searching for her business. Previously, we covered how to first develop your core keywords and then create a list of modifier keywords. Today, we will discuss some other ways you can continually brainstorm new keyword ideas.

Google Trends
Have you tried Google Trends yet? As an advertiser, you can use Google Trends to look at the search volume for different keyword ideas. Perhaps a new medical procedure was introduced to your field -- you can use Google Trends to figure out how users are searching for it. On the same page, you can also read the latest articles related to your industry so you can keep up to date on all the important, well, trends. Simply enter any search query or compare two or more queries and Google Trends will return a graph of search volume and related articles. Google Trends statistics are updated daily and you can look at specific periods dating back to 2004. You can read more about how Google Trends works here.

Search Query Reports
The Search Query Report shows performance data for the search queries that triggered your ads that received clicks. Since this report includes search queries and their corresponding performance data, you can use this report to fine-tune existing keyword lists. Specifically, you can use this report to identify both new keywords and negative keywords that you'd like to add to your account to better control when you would like your ad to appear. You might also want to enter these terms in the Keyword Tool and see if users are searching for other similar terms. You can find a step-by-step guide on how to run a Search Query Performance report here.

Forums and Wikipedia
Discussion forums related to your industry and online information sources like Wikipedia are other ways to learn how the general public perceives your product or service. Browsing different discussion forums is a great way to keep track of all the buzz related to your industry. If there are misconceptions about your industry, you can use this information to your advantage. Say you work in healthcare, and you realize that many are concerned about a new treatment option -- you can then try to address these concerns in your campaigns.

Google Search
Last but not least, use Google search to your advantage. Perform Google searches to see what the most relevant results are for both natural and sponsored search results. You can check out the sponsored results to see what other people are advertising and use natural search results to find sites you can browse for new ideas. Looking at these results can also help you brainstorm new negative keyword ideas so that you can better target your audience.

We hope you've found these tips to be helpful. And as always, please let us know which optimization tips you would like to read about.

Posted by Feng, Inside AdWords crew
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Posted in Optimization, Series, Tips | No comments

Tuesday, 9 October 2007

AdWords system maintenance on October 13 - canceled

Posted on 14:26 by Unknown
Important Update: The Saturday, October 13th AdWords maintenance has been canceled. We'll let you know when it has been rescheduled.


On Saturday, October 13th, the AdWords system will be unavailable from approximately 10 a.m. to 2 p.m. PDT due to our regularly scheduled maintenance. While you won't be able to log into your accounts during this time, your campaigns will continue to run as usual.

AdWords system maintenance typically occurs on the second Saturday of each month during the above times. We'll continue to update you here as we always have, but you may want to take note of our intended dates and times to help you plan for any scheduled downtimes further down the road.

Posted by Blake, Inside AdWords crew
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Posted in System updates | No comments

Thursday, 4 October 2007

AdWords Ads: what's your location?

Posted on 16:24 by Unknown
Lately we've received some inquiries about the locations that are often displayed beneath the last line of text in AdWords ads. Here's some helpful information that explains when we display locations, and how we determine what to display.

When you use regional targeting in your campaigns, Google users searching from your targeted areas will see the city or region name (whichever is more specific) displayed directly beneath your ad. This alerts users that your product or service may be especially relevant to them due to your proximity, and it helps you reach local users. Check out this example ad:



We show the name of the region or city based on the actual search query or the Internet Protocol (IP) address of the user, if available. Learn more about how AdWords knows where to show your keyword-targeted ads.

With regional targeting, it isn't possible to prevent locations from appearing underneath your ad. Visit the Targeting by Location section of our help center to learn more about targeting your campaigns.

Update: Revised content to provide clarity on regional targeting.

Posted by Heather, Inside AdWords crew
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Posted in Tips | No comments

Tuesday, 2 October 2007

Latest AdWords Newsletters: Tech B2B and Entertainment & Media Industry

Posted on 13:43 by Unknown
We've got two new resources for advertisers: the latest edition of the AdWords Tech B2B Industry Newsletter and the brand new AdWords Entertainment & Media Industry Newsletter.

In the latest issue of the Tech B2B Industry Newsletter, you'll find tips for connecting with small businesses and ways to expand your reach using Google's content network and Google Print Ads. Also, be sure to stop by the newly revamped Tech B2B Industry Knowledge Center
for more tips, guides, and industry news.

The first issue of the Entertainment & Media Industry Newsletter features stats about trends affecting online entertainment and media, as well as industry-specific optimization tips to help you apply this knowledge. It also covers how you can use Google's content network and Google Audio Ads and Print Ads to reach a greater audience.

You can sign up to receive AdWords newsletters via email through your AdWords account.

Posted by Trevor, Inside AdWords crew
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Posted in Learning resources, Tips | No comments

Monday, 1 October 2007

ROI: why it matters and how to track it -- part 3 of 3

Posted on 18:57 by Unknown
In part two of this series, Fred Vallaeys, Product Evangelist for AdWords, discussed how to set up the conversion tracking feature available in every Standard Edition AdWords account -- and how to use conversion tracking information to track your ROI. Today, in the final installment of the series, Fred is back with tips on how to start using that ROI data to your advantage.

Once you have a week's worth or more of conversion tracking data, you should have enough information in your reports to start adjusting your bids to improve your ROI. Here are two strategies to improve bids using your new data.

When ROI is less than 100%

Using the type of report I described last week, sort the data on the “Value / Cost” column (which is your ROI expressed as a percentage) and look for keywords that have a negative ROI (i.e. less than 100%), but enough clicks that you'd reasonably expect some conversions to have happened. These are keywords for which your advertising costs exceed your profits, so your bids for these keywords may be set too high. (Please see the Notes section near the bottom of the post for further discussion on why I say 'may' here.)

In most cases, you should lower the bids for keywords with ROI less than 100% to the amount in the “Value / Click” column from the report. The “Value / Click” amount reflects how much profit you gain per click, so if you set your maximum CPC to this amount and the performance remains consistent, you will at least break even on these keywords.

When ROI is more than 100%

For keywords that have a positive ROI (i.e. greater than 100%), consider increasing your maximum bid -- but not higher than the amount in the “Value / Click” column. By increasing your bid, your ROI will decrease but you may end up making a greater total profit because you’re getting more clicks when your ad moves to a higher average position.

Consider the hypothetical situation shown in the table below. To begin with, your max CPC of $1.00 puts you in position 6.0 on average and your ROI is 200%. Then, suppose there are two possible scenarios when you raise your max CPC by $0.20 to $1.20 to improve your average position to 5.0; in scenario A, the higher position gets you 10 extra clicks and in scenario B, you get 15 additional clicks.

Because you’re paying more for every click, your ROI decreases and you need more clicks to make the same profit as before. As you can see, in scenario A, your net profit has declined from $50 to $48 so you should keep the old bid. In scenario B, your net profit has increased from $50 to $52 so you should keep the increased bid and experiment with raising it even further.


Avg. CPCValue / Cost (ROI)Value / ClickAvg. PositionClicksCostTotal ValueNet Profit
Current$1.00200%$2.006.050$50$100$50
Scenario A$1.20166%$2.005.060$72$120$48
Scenario B$1.20166%$2.005.065$78$130$52

About this table:
Cost = Avg. CPC multiplied by Total Clicks
Total Value = “Value / Click” multiplied by Total Clicks
Net Profit = Total Value minus Total Cost
Note that only the “Net Profit” column is something you have to calculate. All other columns are available in AdWords reports.


If your competitors aren’t looking at ROI data when setting bids, they won’t know which keywords are costing too much, nor which keywords could have delivered greater profits in a higher position. Now that you’ve got the data to see the complete picture and make smarter bidding decisions, you’ll have an edge over competitors who are bidding without being fully informed.

In addition, enabling conversion tracking is also the first step toward using two products which let you bid directly using Cost Per Action (CPA) bidding: the Conversion Optimizer beta and Pay-Per-Action (PPA) beta. These products may make it easier to reach your ROI targets, as well as help you to spend both your time and your advertising dollars more effectively.

Notes: for when you have ROI-negative keywords.

I don't say that you should definitely decrease bids for ROI-negative keywords, because it is also important to factor in the lifetime value of a customer. Also, a keyword may have been used in combination with other keywords before leading to a conversion.

The lifetime value of a customer is probably greater than the one-time conversion event. For example, if you’re selling flowers, it’s quite likely the customer may buy flowers annually for every birthday or anniversary. If you factor this in, the customer may be worth far more than the profit you make on their first purchase.

There is also the possibility that some of your keywords are used while customers are comparison shopping, and once they've made up their mind, they find your site again using another keyword. For example, if someone searches for “flowers”, they may just be researching their options. Once they know what type of flowers they want, they may do another more specific query such as “buy red roses”. If this happens, the conversion will only be assigned to the last keyword they used and you may want to keep the more general keyword to ensure potential buyers are aware of your site early in the purchase cycle.

This concludes Fred's ROI series, which we hope will help you improve your advertising results. Should you have any unanswered questions, or if there are particular areas you'd like to see covered in more detail, please let us know. We'd be pleased to invite Fred back for more posts in the near future.

Posted by Blake, Inside AdWords crew
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Posted in Optimization, Series, Tips | No comments
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